Consumer Code

The consumer code gives protection and rights to purchasers of new homes. It requires all new Home Buyers to be treated fairly and ensure they are fully informed about their purchase before and after they sign the contract.

The Consumer Code came into effect on April 1, 2010, and was developed by a leading group of house builders, construction industry bodies and the Government.

The aim of the Code is for all new Home Buyers to:

• be treated fairly

• know what levels of service to expect,

• be given reliable information about their purchase and their consumer rights before and after they move in, and

• know how to access speedy, low-cost dispute resolution arrangements to deal with complaints about breaches of the Code

• The code reinforces best practice among Home Builders to encourage a consistently high level of information and customer service. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years.

The Code covers every stage of the home-buying purchase – pre-contract, exchange of contract and during occupation.

We at Gemselect are proud to follow and adhere to the code and believe the service and products we supply conform accordingly.

As a housebuilder we are committed to the Consumer Code for Home Builders. For more information on the Consumer Code for Home Builders please visit
www.consumercode.co.uk